Troubleshooting
Fixes for failed imports, scanning, sign-in codes, a subscription not showing and app update screens.
An import failed
Tap Retry on the card. That fixes most problems.
- If it keeps failing, some sites block imports. Open the recipe in its own app and share it to RecipeOwl, or scan the page.
- An import stuck for a while shows Import was interrupted. Tap Retry.
- Still no luck? Tap Report on the card. The import's details are attached, so you don't need to explain much.
RecipeOwl isn't in the share sheet
Scroll to the end of the row of apps, tap More, and turn RecipeOwl on. You can drag it to the front while you're there.
Scanning keeps asking me to retake
Each message tells you what to fix. See If it asks you to retake. If you see Camera access is off, tap Open Settings and allow Camera.
My sign-in code didn't arrive
Give it a minute, then check your spam or junk folder. If you mistyped your address, tap Use a different email. With no connection, the sign-in screen waits and continues on its own once you're back online.
My subscription isn't showing
Go to Settings, tap your name, then Restore Purchases, signed in to the same Apple Account you subscribed with.
"Update Required"
Your version of RecipeOwl is too old. Tap Update to get the latest version from the App Store.
"Back Soon"
We're doing maintenance, usually for a few minutes. There's nothing to do: the screen goes away by itself when we're done.
Still stuck?
Tap Contact Support in Settings, or email [email protected].
Still stuck?
Email us if you have any other problems.